It may be that different generations have always shopped differently. However, new research from Euclid shows that millennials stand apart from earlier generations in their shopping habits and use of technology.
The new Euclid report (registration required), based on a survey of 1,500 US consumers in March, is called “The Store of the Past Meets The Shopper of the Future.” It argues that Gen Xers and Baby Boomers are more closely aligned with one another than either group is with millennials. Overall, millennials are much more inclined to use technology throughout their purchase journey and have different expectations of retail experiences, including in-store.
Millennials appear to be less focused on or impressed by basic retail competencies than Boomers and Gen Xers, who emphasized checkout wait times, inventory availability and simple returns as their top priorities for retailers. Though somewhat ambiguous, the report suggests that these are baseline or “bare minimum” considerations for millennials:
Compared to their other generational counterparts, Millennials don’t put a reasonable checkout time at the top of retail must-haves; just 34 percent indicated this was a focus for them, as compared to 59 percent of Baby Boomers and 42 percent of Gen Xers. They’re also not overly motivated by a reasonable return and exchange policy; 52 percent of Boomers named this a top priority versus approximately one-third of Millennials . . .
Euclid writes that millennials are more social, shopping more often with friends and family, than the other segments. In addition, millennials are more likely than the other groups to use multiple channels, including social media, to communicate with brands. And millennials were also much more likely to embrace virtual assistants and smart speakers as future shopping tools and communication channels than Boomers, for example, by a wide margin.