Papa John's recovery plan now includes unconscious bias training

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Papa John's, in its latest public statement since its founder's use of the "n"-word came to light, detailed its push for more diversity and inclusion within the company, and announced an "unconscious bias" training program that has already been completed by its executives.

The No. 4 U.S. pizza chain has spent the last six weeks trying to recover from the first reports of the use of a racial slurs by company founder John Schnatter during a May conference call. On Friday, Papa John's posted a letter from CEO Steve Ritchie outlining its latest steps on the company website and linked to it on Twitter.

The No. 4 U.S. pizza chain has spent the last six weeks trying to recover from the first reports of the ethnic slur made by company founder John Schnatter during a May conference call. On Friday, Papa John's posted the letter from CEO Steve Ritchie on the company website and linked to it on Twitter.

"We stand for equity, fairness, respect and opportunity. Our most important ingredient is our people," Ritchie says in the letter. He also says that when he became CEO in January, "diversity, equity and inclusion became one of my top priorities," adding that he's personally committed to adding more diversity to the company's leadership team.

These efforts, he wrote, now includes an unconscious bias training; guidance from a special advisory group of diversity, equity and inclusion experts; a minority-owned franchise expansion and development program; and the formation of a new foundation for community impact.
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